Unable to print
If you're having trouble printing, you can download the HP Printing Diagnostic Utility, which can troubleshoot this
issue for you automatically. To get the utility, click the appropriate link:
NOTE:
The HP Printing Diagnostic Utility may not be available in all languages.
Take me to the HP Printing Diagnostic Utility download page (32-bit Windows).
Take me to the HP Printing Diagnostic Utility download page (64-bit Windows).
Resolve print issues
NOTE:
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to
print, try the following in order:
1.
Check for error messages and resolve.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the product is not paused or offline.
To verify that the product is not paused or offline
a
. Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
.
b
. Either double-click the icon for your product or right-click the icon for your product and select
See what’s
printing
to open the print queue.
c
. On the
Printer
menu, make sure there are no check marks next to
Pause Printing
or
Use Printer
Offline
.
d
. If you made any changes, try to print again.
4.
Verify that the product is set as the default printer.
To verify that the product is set as the default printer
a
. Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
.
b
. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
Chapter 8
34
Solve a problem
c
. If the wrong product is set as the default printer, right-click the correct product and select
Set as Default
Printer
.
d
. Try using your product again.
5.
Restart the print spooler.
To restart the print spooler
a
. Depending upon your operating system, do one of the following:
Windows 7
•
From the Windows
Start
menu, click
Control Panel
,
System and Security
, and then
Administrative
Tools
.
•
Double-click
Services
.
•
Right-click the
Print Spooler
, and then click
Properties
.
•
On the
General
tab, next to
Startup type
, make sure that
Automatic
is selected.
•
If the service is not already running, under
Service status
, click
Start
, and then click
OK
.
Windows Vista
•
From the Windows
Start
menu, click
Control Panel
,
System and Maintenance
,
Administrative
Tools
.
•
Double-click
Services
.
•
Right-click the
Print Spooler service
, and then click
Properties
.
•
On the
General
tab, next to
Startup type
, make sure that
Automatic
is selected.
•
If the service is not already running, under
Service status
, click
Start
, and then click
OK
.
Windows XP
•
From the Windows
Start
menu, right click
My Computer
.
•
Click
Manage
, and then click
Services and Applications
.
•
Double-click
Services
, and then select
Print Spooler
.
•
Right-click
Print Spooler
, and click
Restart
to restart the service.
b
. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c
. If the wrong product is set as the default printer, right-click the correct product and select
Set as Default
Printer
.
d
. Try using your product again.
6.
Restart the computer.
7.
Clear the print queue.
To clear the print queue
a
. Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
.
b
. Double-click the icon for your product to open the print queue.
c
. On the
Printer
menu, click
Cancel all documents
or
Purge Print Document
, and then click
Yes
to
confirm.
d
. If there are still documents in the queue, restart the computer and try printing again after the computer
has restarted.
e
. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed to the next solution.
If the above solutions do not resolve the problem,
click here for more online troubleshooting
.
Unable to print
35
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
NOTE:
Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the product.
Click here to go online for more information
.
Identify a defective cartridge
If both the tri-color and black ink level indicators are blinking, and the
Power
light is on, both cartridges may still
have tape on, or are missing. First make sure that the pink tape has been removed from both cartridges, and that
both cartridges are installed. If both ink level indicators are still blinking, then one or both cartridges may be
defective. To determine if one cartridge is defective do the following:
1.
Remove black cartridge.
2.
Close cartridge door.
3.
If the
Power
light blinks, the tri-color cartridge should be replaced. If the
Power
light does not blink, replace
the black cartridge.
Prepare the trays
Open output tray
▲
Output tray must be open to begin printing.
Close cartridge door
▲
Cartridge door must be closed to begin printing.
Click here to go online for more information
.
Chapter 8
36
Solve a problem
Resolve copy and scan issues
Click here to go online for more information
.