Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
•
Product name (located on product, such as HP Deskjet 2510, HP Deskjet Ink Advantage 2515, etc.)
•
Product number (located inside the cartridge access door)
HP support
37
•
Serial number (located on the back or bottom of the product)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
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Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time that this situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?